Every order and commission placed is handled with the utmost care. Sefira strives for her shop to be as transparent as possible, and her main wishes are for you to be ecstatic about your purchase.
Can I return the artwork I purchased?
All sales of embellished canvas prints and limited edition prints are final. If you wish to return an unlimited edition print, a restocking fee amounting to 20% of the print will be applied. Exchanges with prints are possible, though the restocking fee for the original print will still be applied.
How long do I have to return or exchange a print?
Print returns and exchanges can be made up to 7 days of receipt. Returns can not be made after 7 days, so please reach out!
When will a replacement artwork ship / When will I receive my refund?
Your replacement artwork and/or refund will be processed after Sefira receives your return.
Did your artwork arrive damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS). We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged. Please be kind when reaching out and remember that we do not run the post office or UPS, and have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them.
I ordered a print, and I'm unsatisfied with the colors. What do I do?
Sefira goes to great effort to make sure all colors and textures are represented accurately on the screen. If you are unsure of a style, try looking at it on different screens. Read all descriptions carefully. Please read the above return policy if you would like to make an exchange.
Please email firstname.lastname@example.org if you have any questions about your order.